London, July 17, 2018 – All Nippon Airways (ANA), Japan’s largest and 5-Star airline for six consecutive years, today won “Best Airline Staff in Asia” and “World’s Best Airline Cabin Cleanliness” at the SKYTRAX World Airline Awards, in a special ceremony at The Langham, London.
The awards, hosted by London-based airline industry rating company SKYTRAX, are determined by the results of a worldwide passenger survey. This is the fourth consecutive year that ANA has earned “Best Airline Staff in Asia” since 2015, having won the award five times altogether. It is also the second time since 2013 that ANA has been awarded “World’s Best Airline Cabin Cleanliness,” reflecting the airline’s commitment to ensuring a quality experience to its passengers.
Yuji Hirako, President and CEO of ANA, commented on the awards: “We are honored that SKYTRAX have once again recognized our commitment to deliver world-class service to our passengers. As a global leading airline, ANA continues to provide our passengers with the best hospitality from the moment they check in until they leave the airport at their destination.
‘Omotenashi’ (Japanese hospitality) is embedded in our staff’s DNA. These awards would not be possible without our dedicated team members on the ground and on board. Thank you to our customers for recognizing these efforts and continuing to make ANA Japan’s leading airline.”
For the “Best Airlines Staff in Asia” award, SKYTRAX recognized the efforts of ANA airport staff and cabin crew to continually improve the quality of service. SKYTRAX was impressed and commended ANA employees on their hard work and willingness to go the extra mile to ensure they exceeded services of other airlines. Among the measures ANA staff have taken to improve their service are:
- Conducting Skill Contests amongst teams in order to sustain premium service skills
- Flight attendants share the characteristics of the routes they serve with each other, to enhance the inflight service for passengers
“The World’s Best Airline Cabin Cleanliness” award is presented to a given airline based on passengers assessing the standards of seat areas, tables, carpets, cabin panels and aircraft restrooms. ANA carried out a number of activities to ensure the highest levels of cleanliness throughout its aircraft, including:
- Creating a 10 scale evaluation checklist to be completed before every flight
- Creating a cleaning manual with images so the staff can easily communicate with each other the quality that ANA wishes to uphold, encouraging staff to clean with a passengers perspective in mind
Commenting on the Awards, Edward Plaisted, CEO of SKYTRAX said: “ANA has been a very consistent performer in the World Airline Awards in recent years and this is demonstrated with these two top accolades. Asia is one of the most competitive global regions for service quality, and to win the Best Airline Staff Service award should be a source of great pride for the airline. No airline can overlook the importance of inflight cabin cleanliness and the impact this has on the customer travel experience. It is great testimony of ANA cabin cleanliness and cabin maintenance checks that they been voted by passengers as the World’s Cleanest Airline.”